Help and Support Channels
A 1–hour Ticket Response Guarantee
Each ticket that you submit to the client assist crew will be answered within less than 1 hour. All popular queries shall be addressed straight away. Nonetheless, if the assistance request you have posted requires the assistance of a licensed technician, we’ll forward the ticket to him and will notify you about the delay.
Expert Technical Assistance Service
Our client assist Department is going to be on duty for you 24/7/365 to to attend to all help inquiry tickets that you send to us. We offer tech help for all the packages that are pre–configured on your web server. These include our custom designed Site Control Panel, the preferred Operating System as well as the server admin panel (depending on the VPS type).
An Informative Help Section
Each section of the Site Control Panel that is included for free with your VPS has an inbuilt article base. You’ll find a bunch of descriptive how to posts and a number of step–by–step video courses that display all the regular site control duties. You can use them by pressing the Help or Video buttons in the upper right part of each Control Panel section.