Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Delivering top notch support promptly is our main priority, so that we backup each Linux shared hosting plan with a one hour ticket reply guarantee. Once you fill in a ticket or post a message, our client customer assistance crew will try their best to deliver the most adequate solution to your situation and to supply you with assistance promptly.

  • Top quality support service
  • A Top–quality Support Service

  • Our customer assistance service is supplied by a team of educated technicians that are able to react to your request without delay. You could contact the technical support staff by starting a support ticket from your Site Control Panel or by sending us an email message. On working days, you can also contact us on the telephone or use the live chatting option.

  • Intuitive help center
  • An Intuitive Help Section

  • The Control Panel gives an in depth knowledge base that is incorporated into all areas. In each part, you will find a Help button that will load for you a group of step–by–step online classes on how to apply a particular function or execute a specific action. Additionally, we have prepared short training video clips as a way to get a better idea of the Control Panel’s interface.