Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • The Help Center section built into your Website Control Panel features a collection of help articles and commonly asked questions. Aimed towards solving any common problem that you might possibly encounter, they are written by our support team of experienced technicians.

  • Top quality support service

  • Video Tutorials

  • We have prepared a collection of step–by–step video tutorials that detailedly explain how you can solve a common problem connected with your cloud website hosting account. You will find the tutorial videos in the Help section.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24x7x365 customer service and a sixty–minute ticket response time guarantee. Our qualified customer service technicians will be available to you around the clock to respond to your enquiries and to fix any problem that you could stumble upon. Just submit a customer support ticket from the Help Center and we will respond to you without any delay at all.