Client Support Channels
A Sixty–Minute Response Time Guarantee
We offer a 1–hour response time guarantee for each trouble ticket or email that you send to the customer support team. We’ll rapidly reply to all standard enquiries and forward right away the issue to our admins if further assistance is needed. If you make use of our Admin Services package, we will complete any of the included server administration services at a time that has been discussed with you preliminary.
A Top–Class Support Service
Our customer support team will be online for you 24x7 should you require help while working with the Website Control Panel or with any of the applications that we have pre–installed for you on the dedicated hosting server. What is more if you need assistance tackling all the everyday admin tasks on your dedicated web hosting server, you can examine our Admin Services package, that includes data backup hard disk space, OS updates every week, problem troubleshooting and software installation procedures, server monitoring and rebooting services, etc.
An Intuitive Help Area
Our Website Control Panel has been preinstalled for every Linux dedicated hosting server. Among its features is a very time and effort–saving integrated knowledge base that will guide you step by step on all the tasks that you can carry out. Most of the educational articles in addition video versions which demonstrate all the tasks that you can perform in a highly illustrative way. You can find all the educational articles and the video tutorials in the upper right corner of each Website Control Panel section.