Technical Support Channels
A 1–Hour Response Time Guarantee
All your support requests will be replied to in maximum 60 minutes after the support ticket or email is received. If your issue calls for additional assistance from a sysadmin, we’ll forward the ticket or the email to the person in charge, without delay then leave a comment to inform you that more time will be needed for discovering the optimal solution. And if you order our Optional Managed Services package, all of the server administration services included there will be completed whenever you prefer.
A First–Rate Help Desk Service
- We’ll be available to you 24–7–365 to respond to any inquiries that you may have connected with our Site Control Panel or any of the applications that we have installed for your convenience on the dedicated server. In case you also require support with server admin tasks, you can take a look at our Optional Managed Services package, which includes backup space, OS updates every week, server monitoring and restarting procedures, as well as installation and troubleshooting services.
An Easy–to–Navigate Help Area
Our Site Control Panel has been installed by default for each Linux dedicated hosting server. Among its features is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the actions that you can carry out. The majority of instructional articles in addition video versions that show all the actions that you can carry out in a highly illustrative manner. You can find the instructional articles and the video tutorials in the top right corner of each section of the Site Control Panel.