Find out just what phone support entails inside the web hosting world.
You'll find lots of cloud website hosting companies on the market today, however most of them are resellers who have limited resources, particularly when it comes to support. A way to distinguish them is the option to reach the company by phone. The type of support that you can receive via this method of communication will vary based on the supplier - a few of them provide you with dedicated telephone support, others offer common and customer support only since some issues are more time-consuming and it's much easier to be resolved via a ticket, especially if the situation needs to be escalated. However, it is good to find that you could always reach your hosting supplier because there're a lot of small-scale issues that can be resolved efficiently and in a very timely manner with a phone call, not mentioning that you'll be able to get additional information for the services even before you become a client.
Phone Support in Cloud Website Hosting
We know that having the option to talk with a live consultant is very important, that's why we have 3 support lines all around the world (UK, USA and Australia) and you are able to contact us on the phone for fourteen hours every day. In case you consider obtaining one of our cloud website hosting
, for instance, you're able to phone us and find more about our services before you order in order to make sure that we do match all of the system requirements for your sites. Following your order, you will be able to get in touch with us about all of the sales or billing issues you may experience, or get any type of general or basic technical information you need. We have tried to find the optimal balance between phone and ticket support, so for entirely technical issues you'll have to use the ticketing system, that will help you track the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server
packages that we offer feature real-time phone support for fourteen hours every day. If you hesitate which package is suitable for your web sites, you'd like to find out more about a plan's specifications or you need any other information about our services, you're able to call any of the local telephone numbers that we have in the U.S.A., Great Britain and Australia and our customer support representatives will help you. If you currently have an account, you're able to get in touch with us about general and sales issues, although we are often able to assist with a number of technical issues as well. For entirely tech troubles you will need to use our built-in ticketing system where the communication between you and our tech support team will be in one place, which is the best option in case the issue requires longer time to be taken care of or it needs to be escalated to our sysadmins.