If you’ve got a website, a problem might always appear and it doesn’t necessarily have to be related to the web hosting service itself. For instance, something can go wrong when you bring an application up to date or some vital data might be modified or erased by chance. Irrespective of what the essence of the problem is, you will need to get in touch with the respective client support team and request them to recover a backup or to help you troubleshoot the problem that you are encountering. How quickly they’ll do it will predetermine the period of time that your websites will be unreachable. For specific websites like social networking sites or e-stores, a repeated outage duration often equals lost clients and money. With that said, it’s extremely important that you use the services of a hosting company that provides not only a very good help desk service, but also a prompt one.
One-Hour Response Guarantee in Cloud Website Hosting
If you’re using one of our cloud website hosting
and you’ve got a question or run into a certain challenge, you can get in touch with us 24/7 by submitting a support ticket or by sending an email and we promise that you will receive a response in no more than one hour. If the issue can be resolved, we will do it before we reply to you, while if there’s something that you have to do on your end, we’ll give you all the needed details – what settings to check, what workable solutions to try out, etc. Normally, you will receive a reply within no more than 30 minutes, so waiting for hours or even for more than one day to obtain assistance is something out of the question. Our one-hour reply guarantee applies to any question that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a technical support ticket from your web hosting Control Panel or write an email connected to your semi-dedicated server
, you’ll receive a reply within no more than 1 hour. You can contact us whenever you want with regards to technical, billing or general matters and considering the fact that we’re working 24-7, you will invariably obtain assistance in a well-timed manner. Depending on the particular issue or question, we’ll provide you with more information, eliminate the problem if it’s been caused by something that’s within our reach or inform you what actions to take in case you need to modify some setting for an Internet app that we can’t access. You can forget about waiting for a day for each reply. The fact is, in most cases we respond to tickets and emails within 20 to 25 minutes max.