A live chat is a real-time way of communication between a hosting supplier's support team and its customers. It's a very efficient method to get some info about the hosting services or get some issue resolved as you are talking to a live representative. The advantages of using a real-time chat service rather than calling or opening a support ticket are the smaller chance of mistakes any time you exchange info such as usernames or domain names, the faster response time because the communication is live plus the fact that you do not have to stay on the chat constantly - you're able to do another thing while the representative investigates the issue in question. Also, you will be able to join a live chat room from any kind of computer which is connected to the Internet, avoiding the telephone fees that you will need to pay if you are calling to another country.
Live Chat Support in Cloud Website Hosting
As we believe that various problems are easily resolved when you speak with a live person, we supply a live chat service for all our prospective and active clients. The chat is available every single day and our customer support agents will help you with a wide range of questions and situations. In case you are not our client yet, you can learn more about our cloud website hosting plans and the website hosting platform in general so as to make sure that your sites will operate properly on our servers. If you already have an account and you have some questions or you experience any issues with any of our solutions, you will be able to get in touch with us through our live chat and we can provide the needed information or help you troubleshoot the problem. You will need to open a trouble ticket for some issues that need longer time or the help of a system administrator, but for numerous standard problems you can get help on the spot.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we offer is available every single day, even on holidays and weekends. It is the most effective way to learn more details about our semi-dedicated services in case you do not have an account yet or to have some issue resolved if you are a client and our customer care agents will assist you in real time no matter what time of the day you join our chat. In case you wonder which package is better for your websites, in case you need advice whether you should order a certain upgrade and how to obtain it or if you've got problems setting up an e-mail account on your computer system, you're able to contact us and we'll supply you with the necessary details promptly. Our live chat is online even after our phone lines go off for the day, so if you have an account with us, you can be certain that you will always enjoy quick help with any kind of question or issue that shows up.