In case you’ve bought a web hosting plan and you’ve got some questions in regard to a given feature/function, or if you’ve stumbled upon some problem and you require assistance, you should be able to get in touch with the respective client support team. All hosting providers use a ticketing system regardless of whether they offer other means of contacting them apart from it or not, because of the fact that the best way to handle a problem most often is to open a ticket. This kind of communication makes the responses sent by both parties simple to follow and enables the support staff members to escalate the case in case, for instance, a server admin has to get involved. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you will have to use no less than 2 separate accounts to touch base with the help desk support staff and to actually administer the hosting space. Incessantly switching from one account to the other can often be a headache, not to mention the fact that it takes a very long time for the vast majority of hosting providers to answer the ticket requests themselves.
Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting come with an integrated ticketing system, which is an essential part of our custom-developed Hepsia Control Panel. In contrast to other comparable tools, Hepsia permits you to manage everything connected with the hosting service itself in the very same location – payments, files, e-mails, support tickets, etc., avoiding the necessity to use different systems. In case you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of mouse clicks without having to sign out of your hosting Control Panel. During the process, you can choose a category and our system will offer you a number of informative articles, which will supply you with additional information and which may help you fix any particular issue even before you actually open a ticket. We guarantee a support ticket response time of no more than 60 minutes, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with our company and you’d like to contact our customer support team members, you’ll be able to submit a trouble ticket directly from your Hepsia Control Panel instead of using an entirely different technical support platform as you’ll have to do with the vast majority of hosting companies out there. Our integrated trouble ticket system will enable you to submit a new ticket without hassle and to browse through older tickets using a clever search box. Moreover, you’ll be able to check the applicable knowledge base articles that our system will present to you based on the category that you select for your new ticket. You can do all of the above-mentioned activities without signing out of your Hepsia Control Panel at any time, which implies that in case you confront any challenge or have a query, you can contact our technicians and fix the specific issue within the hour via one single support platform.