The support that you'll receive from your cloud website hosting company is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you've got a technical trouble with an active account. Timely and correct info about a question or a problem will save you a lot of time and efforts, not mentioning that this is usually an indicator that you're ordering from a genuine hosting provider not from a reseller. If you acquire a hosting account via a company that doesn't own its servers and it cannot access them right away, it is almost certain that you will wait for a day or two in order to have a response to any kind of query, so your web sites may stay offline for ages. However, a company which offers different means of communication and has a support staff that is available at any time will assist you to right away and help you minimize or entirely avoid any downtime and potential losses.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the importance of getting assistance without delay, so our cloud website hosting services feature 24/7 technical support and several means of contact. In case you don't have an account yet, you can easily phone us or use our live chat and speak with a live representative, in order to find out about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up purchasing a service that you can't use effectively. In case you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it needs more analysis. In contrast to the majority of providers that you can find today, we answer to all the tickets within an hour, so you won't need to wait for a whole day. Our support services are accessible twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get quick help, particularly when your website is not running as it should be for some reason. All our semi-dedicated services include 24/7 customer and technical support, therefore in case anything comes up, you can use various methods to let us know - phone line with multiple local numbers around the globe, live chat, emails and tickets. The first two options are for billing, pre-sales and common issues, so that if you don't have an account yet, for instance, you will be able to find more info about our solutions, or we will assist you with simpler technical issues. The second two methods are for solely tech problems or everything which is more time-consuming since it is quicker to follow the dialogue between you and our tech support team. The guaranteed max response time for them is merely one hour, the actual one - 15-20 minutes, therefore you won't have to wait for an entire day in order to get assistance like you may need to do with other providers.
24/7 Customer Support in VPS Hosting
Each and every virtual private server plan that we offer includes 24/7 customer and tech support, so in case you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you're able to contact us at any time, even weekends and holidays. For your benefit, we provide different ways of communication - phone support with a couple of local numbers internationally, live chat, email messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues because it'll be much easier to keep track of what is going on. The maximum guaranteed response time for all e-mail messages and tickets is 1 hour, yet it hardly ever takes that long to receive support. When you obtain the Managed Services upgrade that we supply, our admins can also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to get prompt support in general, let alone when you operate a whole server, that's why each dedicated server that we provide features 24/7 support with 1-hour reply time warranty regardless of the matter. This service is totally free for any kind of issues with your server or the software that was installed by our admins through the setup, therefore you're able to get in touch with us as many times as you wish, even during holidays. You could either open a support ticket from the billing area or you could send an email, and the actual response time for either of these rarely surpasses 30 mins because we have administrators available twenty-four hours a day. If you need general info about our servers or you have any kind of billing question/issue, you may also call one of the local telephone numbers we have on 3 different continents or you could employ our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you're able to include to your server package from the billing Control Panel.